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Technical Support

Our mission is to provide effective solutions to all of our Customers’ questions and technical issues regarding Clearview. We strive to ensure that each and every Customer receives exceptional service. As our Customers’ front-line source for technical assistance, our Support Specialists work with your designated onsite System Administrator to satisfactorily resolve every open technical issue. Additionally, as the liaison between the Customer and Wall Street Network, our Support Specialists communicates information on the state of the product between these two groups.

Backfile Conversion

Back file conversions are a challenging initiative for many organizations, it is often the reason many organizations do not implement content management solutions and gain the productivity benefits these solutions offer. Organizations facing this task have three approaches to existing file to data conversions which are full, back file, partial back file and as-needed back file conversion. Your organization should review and determine which approach best meets the previously defined business and technical goals. The approach selected by your organization is extremely important if there are existing documents and files that need to be converted along with new and ongoing document receipt.

Strategy & Planning

When you select us as your vendor we provide you with the combined power of experience, technology, and innovation in highly agile solutions delivered with a company-wide commitment to total Customer satisfaction. That’s the WSN difference.

Solution Installation

Our Professional Services staff hold many vendor certifications from our technology partners. We can augment your staff to configure your physical/virtual server, networks, scaning equipment, operating systems/platforms and applicaitons. Our staff can also configure your WSN Clearview software to create and configure your report templates and document indexes and templates, and when applicable, configure the Kofax integrated software, CoSign digital-signatures. Configuration tests will verify successful system processing and ensure delivery of all your requirements.

Consulting Services

Our Consultation process begins with a kick-off meeting, which is essentially a knowledge transfer session. At this meeting we gain a thorough understanding of your business processes, review your system goals, answer your technical questions, and generate a timeline for each step of the WSN Clearview implementation.
You will be assigned a Project Manager to ensure that the implementation meets and exceeds your expectations. The Project Manager will work with you to define your organization's preferred report titles, document indexes, cabinet tree structure, and other similar details. Following the kick-off meeting, Consultation is a two-phased process: Conversion Services and System Configuration.

Professional Services

The job of our Professional Serives Group is to perform a successful implementation of WSN Clearview at all Customer sites and to build an excellent working relationship with each and every Customer.
Professional Services analysts strive to ensure that the WSN Clearview implementation exceeds Customer expectations, including conversions, system configuration, software installation, consultation, and training. The goal of Professional Services is to gain a thorough understanding of our Customers' requirements and processes in order to make their Clearview system work the way they do. Every step of the way—from consultation, to system installation, to training—our Professional Services team is guided by the Wall Street Network commitment to total Customer satisfaction.

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